José Perez is a happy man. He’s finally won a battle with Telefónica which started two years ago, when he arrived home to be handed an ADSL package by his neighbour, who had accepted it in his absence. Sr Perez had never applied for Telefonica’s broadband – although the company said he had done so by phone – because he was already connected to Terra. The latter disconnected him because he’d transferred to another company. Sr Perez didn’t understand what was going on until months later he found out he had been the victim of “slamming”. In this case, a company subcontracted by Telefonica, called Locutel, had obtained Sr Perez’s DNI number and signed him up without his permission. After appealing to Andalucia’s Ombudsman, the Data Protection Agency, the Secretary of State for Telecommunications and the Information Society (SET-SD), the Data Protection Agency finally ruled in Sr Perez’s favour and fined Telefonica €60,000. Sr Perez has no idea how Locutel got hold of his DNI number. The Data Protection Agency advises people not to show invoices or bank statements that carry their DNI number in shops, not to sign any document – even if it doesn’t look like a contract – and never to say “Yes” to surveys carried out over the phone.


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